Chile’s economic development agency, CORFO (Corporación de Fomento de la Producción), commissioned a series of CGGC reports on the offshore services global value chain (GVC) in order to guide Chile’s efforts to develop a strategy to successfully enter this part of the global knowledge economy. The first study outlined the main features of the offshore services GVC, which was dominated by India. The second report highlighted Chile’s role in the offshore services GVC, the third study identified engineering services as a particular niche in which Chile could gain international standing, and the fourth CGGC study focused on the workforce development challenges that confronted Chile’s offshore services GVC.
The Offshore Services Global Value ChainThis report analyzes the evolving offshore services industry employing the Global Value Chain framework. Offshore services emerged as a dynamic global sector in the past two decades. Companies in their search for efficiencies and economies of scale began offshoring and outsourcing a variety of corporate functions. This report was commissioned by the Chilean Agency for Economic Development (CORFO).
Chile's Offshore Services Value ChainThis report presents the Chilean offshore services industry value chain. The authors provide in- depth analysis of the ITO, BPO and KPO segments, including both the current level of development and challenges for future growth. This report was commissioned by the Chilean Agency for Economic Development (CORFO).